I am fascinated by the skills of artisans and craftspeople, and knowing that my next door neighbour is an upholsterer, I simply had to interview and photograph her for this blog. Hannah Spalding’s workshop is in an outbuilding behind her house, which is a converted pub. Her commute is a few steps across the pretty courtyard, into a realm of fabric and furniture, where wonderful transformations are wrought and sad, tired pieces are given a new lease of life.
I visited the workshop on an autumn morning, and was curious to know what brought Hannah into this trade.
How did you come to be an upholsterer?
“I’ve been fascinated by fabric and fashion since I could thread a needle – which according to my mum was before I could speak! Growing up, what I wanted for my birthday was fabric, sewing kit, a sewing machine. What interested me wasn’t really the fashion side, it was the making – the trade side of sewing, how to put things together. I started making clothes – terribly badly, at first! – and I did Textiles at high school. But it wasn’t an option at A level, so I looked at the College of West Anglia prospectus, and it fell open at hairdressing, so that’s what I did.”
Did you actually want to be a hairdresser?
“I hated it! I left my job, with no idea of what I wanted to do. I friend of my mum’s needed a cleaner, and by word of mouth I was soon fully booked. What had started as a stopgap turned into 3 years’ work. But I was still sewing, moving onto furniture rather than clothes. Someone I cleaned for asked me to cover some dining chairs, and I said I’d give it a go. They turned out well, and again by word of mouth I was getting upholstery work.”
So how did it become a business?
“My friend Ash said ‘why don’t you do this as a business?’ but I felt it was a big step – I had a mortgage by this stage. But Ash didn’t give me any choice, he set up a Facebook page for me, and I was soon reaching more and more people. I cut down the cleaning job by first one day a week, then two, then three.”
What has helped you build your business?
“The support from my husband and my family was the reason I succeeded in building the business. Their support was unfailing! They didn’t once say ‘are you sure about this’ – it was ‘yes, this is what you are meant to do’. My dad went back to Holland to see his family, and it turns out that there have always been upholsterers in the family – the details are a bit foggy, but they definitely had shops selling blinds and furniture. I am the last upholsterer in the family – and Dad came back with a van full of upholstery supplies from family members! Even family I didn’t know were supportive, and interested in my carrying on the family tradition.”
Have you always had your own workshop?
“For several years my workshop was my mum and dad’s house, until we moved here three years ago. I gave up the cleaning completely 2 years ago. It was worth doing things slowly – I’ve been able to take my time and make sure I’m doing it right. Mum and Dad have been so supportive – when I was working at their house I took over one room completely, and there was often furniture stacked up in the lounge waiting to be worked on! At the start, I would work insane hours – 6am to 8pm most days. They’d just bring me cups of tea…
It was a dream come true when we saw this place, and Mum and Dad helped fulfil those dreams. When I walked in I thought ‘OMG it’s huge, how am I ever going to fill it?!’ – now I really need a bigger workshop!”
How do people find you?
“I get a lot of work from my Facebook page. It has got my name out there. I have had a lot going for me: I’m young, I’ve not been doing this for 40 years so my prices are appealing, but my work is just as good as anyone else’s. I used to have days when I panicked because I only had work for the next three weeks. Now, I’m already booked up until mid-January.
It’s amazing how things have grown over the last three years. I have excellent relationships with a number of antique dealers (again – word of mouth!) and they are a constant source of work. I can be cost-effective for them as they often use their signature fabric, and there’s no home visits involved for me.”
So – I’m someone who wants a piece of furniture re-upholstered. Talk me through the process.
“You ring me up. I always try to be extra lovely to people when they phone, as it’s often a stressful experience for people who’ve not done this before, and who don’t understand the process. I ask people to send me photos, so that I can give an initial estimate, and if they are happy with that I will do a home visit and quote. If it’s, say, an elderly customer who would struggle with emailing me photos, of course I’ll visit and have a look. I like to keep things quite informal and friendly – I like people to be my friends, not just customers! Having a piece of furniture re-upholstered is exciting – I want to involve them as much as possible.”
I imagine you meet some interesting people!
“A small number of customers are, shall we say, trying, but you get that in any business. Most people are great, you get to meet the nicest people, and the houses you get to see are amazing. The customer base is so varied! Some, yes, have a lot of money. Others will contact me, get a quote, and I don’t hear from them for a year. Then they get in touch, they’ve been saving up, and they want me to re-cover Grandmother’s chair. They will only ever have that one piece done, but they are so excited and appreciative, those are my favourite jobs.”
So, what is the range of services you offer?
“I make bespoke curtains – all hand sewn, they hang better and look better. I make custom-made pelmets, and Roman blinds (but not roller blinds – they are too expensive to hand-make). I re-upholster window seats, dining chairs, arm chairs, sofas, wing-back chairs, stools and footstools. I HATE doing iron-framed tub chairs, but I do them! My favourite is a wing-back chair.
I don’t do loose covers for sofas – I don’t think they ever look quite right, and however good you are, loose covers are going to move when your customer has kids and dogs!
When I started out, I did both traditional and modern upholstery. But around here [West Norfolk] there are a lot of amazing traditional upholsterers, and it’s not cost effective for me to compete. I now say I do ‘mixed’ – springs, tied down, webbing, Cocolok [rubberised coconut fibre] as well as foam. I don’t supply fabric, it’s not economical, but I advise customers about fabrics and suggest where to buy it.
Don’t be surprised if I’m more expensive than a machine! But, unlike a lot of retail furniture, what I do will last 20 years.”
And finally – what do you love about your job?
“I love my job, I don’t need to prove to anyone that it’s doing well. I’m not planning to grow the business. I love working on my own. My mum gives me a hand sometimes, and friends pop round for coffee, so I’m not alone, but I will never employ anyone. I didn’t want to go to college to do fashion to go into the fashion industry – I wanted to be a tradesperson, the person actually making it. I love it!”